Your Jio SIM has a safety mechanism called PUK Code, which is used to protect your SIM card from unauthorised use. But sometimes, it can become a double-edged sword and you will be locked out from using your SIM card, and you will need to retrieve the PUK code. If you’re encountering a PUK code on your SIM for the first time, it can be a little concerning, but be assured that getting your Jio PUK code is easy. In this article, we talk about how to find Jio PUK codes using the Jio website, MyJio app, contacting customer service and more.
How to find your Jio PUK code online?
Jio PUK code for lost SIMs can be found via the jio.com website. Here’s how to do that:
- Visit https://www.jio.com/selfcare/lost-login/
- Enter your Jio phone number.
- Click Proceed.
- Select your Alternate Number from the list shown on the next page and click Proceed.
- You will receive the PUK code on your alternate number.
NOTE: There will be no option to add or change an alternate number on this website, it will be based on the alternate phone number you gave while getting your Jio SIM.
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How to find your Jio PUK code using the MyJio app?
If you have the MyJio app installed on your phone and are logged in, finding your PUK code is super easy. Here’s how to do that:
- Open the MyJio app on your phone.
- Tap the menu icon on the navigation menu.
- Select Settings.
- Then select Service Settings.
- Tap PUK.
- The PUK code for your Jio SIM will be displayed on the next screen.
Also Read: Fix Jio Network Problems: Simple Tips to Identify and Troubleshoot – MySmartPrice
How to find your Jio PUK code using Customer Care?
You can also retrieve your Jio PUK code by contacting the Jio customer support. Here’s how to do that:
- Contact JioCare:
- 199 (from Jio SIMs)
- 1800 88 99999 (from other SIMs)
- Follow the IVR and connect with a customer support representative.
- Talk with the customer support representative about the issue and you want the PUK code of your SIM card.
- You will be asked to provide the details of your ID used to take the SIM.
- You will get your PUK code as an SMS on your alternate number.
How to find your Jio PUK code by visiting the Jio Store?
If there’s a Jio Store nearby, you can visit it and ask the service executive if you want the PUK code for your phone number. They might ask you about the KYC documents you used to get the SIM, provide it and you’ll get the PUK code for your Jio SIM.
Also Read: Airtel PUK Code: What is it, How to Unlock PUK Code of Airtel SIM, and More
FAQs
What happens if I enter the PUK code incorrectly?
If you enter the PUK code incorrectly 3 times, the SIM will be locked. If you enter the PUK code incorrectly 10 times, the SIM Card will be blocked and you’ll need to get a new SIM card.
Can I use someone else’s PUK code for my Jio SIM?
No, the PUK code is unique to your SIM card and you won’t be able to use the PUK codes of other people on your Jio SIM.
Is a SIM PIN a PUK code?
No, the SIM PIN is different to the PUK code. SIM PIN is the PIN used to lock your SIM to a device, and by default, SIM PIN is the last four digits on the SIM’s PUK code.
Why is my SIM PUK blocked?
Your SIM is blocked by PUK because a wrong PUK code has been entered 3 times or more in your SIM.
How many digits is PUK?
A PUK code is 6 digits.
Is there a USSD code for getting PUK code on Jio?
No, Jio doesn’t support USSD code for PUK codes.
