Research

What to choose among the three leading OS in the world- Android, Windows and Iphone is one of the most frequently asked opinion by people and this is the reason that brings My Smart Price to you a study that shows that soon Windows would leave behind Iphone, one of the major rulers in the market, with its fast developing apps and brilliant improvement in its overall performance.

This study shows 9 different things in which a Windows phone is doing better than an Iphone and also includes a prediction by IDC about the Mobile OS market share by the end of 2015, where windows would lead after Android. 

MySmartPrice recently conducted a survey among visitors regarding the availability of warranty on products purchased online. With recent news of brands denying warranty on products online or discouraging buyers from buying online, we asked people how many were denied warranty. The pictograph below shows all the insights we gained from the responses of over 20000 users. Read further for more detail on the survey.

warranty_study

 

Observations

  1. Among the people who claim warranty on products bought online, 54% are denied warranty at least once. This often happens at the service centers run or supported by offline retailers.
  2. However, it is also important to note that only 1.54% of all people who buy online have the need to claim warranty. Online products thus are of reliable quality in general and any defects are purely statistical.
  3. The process of claiming warranty for a product online is usually completed within a week or two. However, for over 55% of claims the process takes more than a month to complete. This is usually because of the conflict between service centers and respective brands, or because of lack of service centers in the complainant’s location.
  4. The problem of claiming warranty is more pronounced in Rural India than Tier 2 and 3 Cities. Most of the Metro customers find it fairly easy to claim warranty and get support from brands.
  5. Some of the popular reasons for warranty being denied are the lack of a bill from retailer or a stamp of the retailer on the warranty book, or in some cases because the product is over a year old and as a result not eligible for warranty. In the case of old products it may be because products are considered “sold” to the merchants who sell them on the marketplace.

Survey Details

The survey was conducted by means of a popup on our website. The pop up ran for a period of 20 days. 50 lakh people were shown the popup. Over 20000 users responded to our survey. The survey was objective-based with questions pertaining to denial of warranty, need to claim warranty, and duration taken to claim the warranty. The objective survey was followed up with a telephonic survey for volunteers who were denied warranty to understand what the circumstances were. All quotes used in this survey are from real consumers with concerns.

MySmartPrice Free Extended Warranty offer

MySmartPrice is offering free extended Warranty on products bought from our Laptops Price section. We aim to help consumers address warranty issues and in days to come shall bring in more such initiatives to make online shopping more comfortable and less risky.

 MySmartPrice Diwali Census

 

 Tweetables

 

 

 

About the Study

MySmartPrice analyzed the data of visitors during the Diwali Season, From oct 1st to Oct 22nd. The data includes visitor data, Sales data as well as in site interest ( page views, clicks etc). Some data may have been approximated to the nearest value.  Sales Data analyzes data of sales on Amazon and Flipkart. Urban in the study refers to Top 10 Cities while Rural refers to all other territories.

 

 

 

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lte

4G LTE networks are gaining momentum in the country, and as such we decided to clarify some of the details regarding the service and its imminent rollout in India.

What is LTE?

LTE stands for Long Term Evolution, which is the latest wireless communication standard. It is called 4G because it is the fourth-generation standard, after 3G. LTE allows for much faster data connectivity, and allows users to access data at 300 Mbit/s downstream (download), and at 75 Mbit/s upstream (upload). Current 3G networks in the country enable users to download at 14 Mbit/s and upload at 5.76 Mbit/s. So, the 4G networks will be much faster, and will also have a better quality of service, which means that the data transmission will be uniform no matter where a user is located. Along with faster data transmissions, voice quality will also be better on 4G.

There are different variations of LTE, and while most countries in the world use FD-LTE (Frequency-Division Long-Term Evolution), carriers in India will use the TD-LTE (Time-Division Long-Term Evolution) standard. The difference in TD-LTE is that transmissions in this standard use the same frequency band, whereas the FD-LTE standard allocates two different frequencies, one for transmitting data and the other for receiving it. The TD-LTE frequency band that will be used in India falls under 2.3–2.4 GHz, and comes under LTE Band 40.

When will 4G services start in India?

Airtel-4G-LTE

Carriers like Airtel have already begun rolling out 4G networks in cities like Bangalore, Pune, Chandigarh and Kolkata. Other carriers also interested in starting LTE services in the country include the likes of Vodafone. These carriers are bidding for TD-LTE licences and will launch their services as soon as they acquire the licences. Reliance Jio Infocomm has already acquired a country-wide license for TD-LTE servicers, and a rollout of the 4G service to all major cities across the country will begin next year. Aircel and MTS India will do so likewise.

Reliance Jio Infocomm announced in a statement that 4G tariffs will be lesser or equal to what 3G tariffs were when 3G services were initially offered. The tariff a carrier sets for its data services is often determined by how much the carrier had to pay for the auction. So, it will be likely that 4G tariffs will be similar to the 3G tariffs.

What handsets will work with 4G networks in India?

Although a lot of the newer high-end handsets that launched in India, like the LG G2 and Sony Xperia  Z1 come with LTE connectivity, they will not work with India’s 2300 MHz frequency. Qualcomm, one of the major manufacturer behind the wireless LTE radios that go into these mobiles, is yet to inculcate this band into its offerings. However, that might all change very soon considering that the Indian government is collaborating with China in creating a similar 4G TD-LTE network in China.

This makes for a combined user base of around 1 billion who will be utilising the TD-LTE Band 40. That is a major incentive for manufacturers to launch devices that have this frequency. Furthermore, a similar band for both India and China mean that manufacturers can launch one version of their handset with this frequency which will work in both countries. Already, devices like the iPhone 5C and iPhone 5S come with LTE Band 40, which means that these devices will work on 4G networks in both countries.

So, if you’re looking to buy a handset that works with India’s LTE standard, you have to check whether the handset includes LTE Band 40, which has a frequency of 2,300 MHz.  As for mainstream availability of such handsets, Reliance is rumoured to be collaborating with Samsung to launch affordable 4G handsets that cost in the vicinity of  Rs. 5,000. Micromax is also allegedly testing its future 4G offerings on Reliance’s network to ensure that there are no accessibility issues.

Other manufacturers are also intent on launching 4G enabled handsets that work on India’s LTE band. These handsets will be more widely available starting next year, once the 4G networks from major carriers begin rolling out to more cities.

According to the latest report from IDC, 237.9 million smartphones were shipped in Q2 2013, a 10.03% quarter over quarter increase and a whopping 52.3% year on year increase.

Samsung tops with a 30.4% market share, which saw the Korean manufacturer ship more smartphones than all its four main rivals clubbed together.

Apple follows with a 13.1% share, but its growth declined by 16.7% quarter over quarter. LG sustains its third position with 12.1 million shipments, which can be attributed to strong sales of the Nexus 4 as well as devices in the Optimus series.

As a return entry into the top five, Lenovo shipped 11.3 million units in the last quarter and holds the fourth place.

Smartphone shipments for Q2 2013
Smartphone shipments for Q2 2013

New leaders in the smartphone market:

Considering smartphone sales figures over the last four quarters, although Samsung and Apple are continually posting a steady growth in shipment numbers, their growth rate is lesser when compared to other players in this segment.

Other competitors (which include LG, Lenovo, ZTE and other vendors) are growing twice as fast as Samsung and Apple. (68.09% year on year growth for others compared to 35.78% year on year growth for Apple-Samsung).

Apple is yet to launch a new iPhone this year, and the decline in shipments for the last quarter (Q2 2013) is thereby understandable, but Samsung’s infinitesimal growth of 2.4% in the last quarter despite the launch of its latest flagship phone Galaxy S4, may be of a concern. Samsung has also reduced its outlook for the rest of the year, saying that it may face a stiffer competition in the mobile segment.

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We got pluggd today. We have been getting several useful feedback about the website (trust me, all the benefits of getting pluggd deserves a post of its own). However one of the most asked questions is why will I use your site since I buy from xyz store only. I was answering the post in the comments but then realized that the topic needs to answered in a lot more detail.

The relevance of mysmartprice will depend upon evolution of the market structure of the online books industry in India. How many serious players are going to be there. If the market gets dominated by a single player then obviously there is no place for sites like mysmartprice. So the question that we shall be asking ourselves is that will the online books market get monopolized? My conviction is that the answer to that question will change in the immediate (next 12 months), medium term (1-5 years) and long term (beyond 5 years).

I agree, reluctantly, with most of the commentator that there are a couple of dominant players in the market and hence a simple price comparison engine does not make a lot of sense.  May be the situation will continue for the next 1 year or so. However I strongly believe that it will change dramatically beyond that and we shall see a much higher level of competition. That belief is based on the following facts/logic/beliefs.

  1. The online books market in India at Rs. 100.0 crore a year is only 1% of the total books market. If you agree with me that the share is set to increase, then you will also agree that it will attract new startups.
  2. We are set to see a much improved focus on the online business by the physical stores as the market share from the division increases. That is how business priorities get set in all big companies and we are counting on the fact that books market will be no different.
  3. Sites like mysmartprice will also help in increasing the competition. Go through the last few reviews of online books stores by pluggd.in. Here is what Ashish wrote “Having said that, competition can’t be played only on pricing – SimplyBooks doesn’t host some of the latest books (like Cyrus Broacha’s ‘The World according to..’, or even ‘Simply Fly’). Very valid point but what if there 10s of sites like that, each with fewer number of books but at a lower price and better service. I hear you say “but it is inconvenient”. Do you think presence of a single starting point will change that response of yours?

To conclude, we are bullish on this product because we believe that competition in the e commerce space in general and online book retailing in particular is only beginning.

Finally if you are wondering if we will continue to be only a book price comparison engine, then trust me picture abhi baaki hai dost….In the meanwhile two posts that will help you realize the method behind my seeming madness 1. Ten rules of web startups by Evan Williams of Twitter and 2. Feature, product, business or company, what are you building by pluggd.in.